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Refund Policy

Refund Policy Banner

Seamless 30-Day Return Procedure

We gladly accept returns of defective items within 30 days of purchase. To ensure a smooth return process, please keep the product unused and return it in its original packaging. Tip: Contact our customer support team to initiate a return and receive a prepaid return label.

Convenient Return Guidelines

Our return/exchange policy applies exclusively to defective products. This approach ensures a focused and hassle-free experience as we work promptly to address any issues.

  • Eligibility: Only products found to be defective are eligible for return or exchange.

Swift Resolution: Refund or Resend

For defective items, you have two quick resolution options:

  • Refund: Receive your refund within 3-7 business days after we receive the returned item.
  • Resend: Request a replacement item at no additional cost.

We aim to ensure you’re back to enjoying your purchase as soon as possible.

Shipping Assurance for Issues

We cover the return shipping costs for any damaged or defective products. Simply contact our support team, and we’ll provide you with a prepaid return shipping label for a hassle-free process.

Lost or Missing Items

If your order is incomplete or items are missing upon delivery, please contact us immediately. We will promptly investigate and resolve the issue by either sending the missing items or issuing a refund.

Your Essential Feedback: Improving Your AuraOfTech Experience

Your feedback is invaluable. If you experience any issues, especially with defective products, please share your insights. Your input helps us continually enhance our products and services.

Transparent Cancellation Policy: Clarity and Support

We understand that sometimes plans change. Please note:

  • Cancellation Fee: A 10% fee is applied for cancellations after order placement to cover bank charges.
  • Non-Cancellable Items: Cancellations may not be possible for items that have already been packaged or shipped.

We are committed to providing clear information and support throughout the cancellation process.

Ensuring Security: Anti-Fraud Measures

To protect both our customers and our business, any fraudulent payments may result in a refusal of refund. This security measure is designed to maintain a safe transaction environment.

Need More Help?

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer support:

Our dedicated support team is here to help with any concerns you might have.