Frequently Asked Questions (FAQ)
What types of products does AuraOfTech offer?
AuraOfTech offers a curated selection of smart home devices, wearable technology, consumer electronics, and eco-friendly accessories designed to enhance everyday life.
How can I find detailed product information?
Each product page includes specifications, features, and high-resolution images. Look for the 'Details' section on the product page to learn more before you buy.
Does AuraOfTech ship internationally?
Yes, we ship worldwide! At checkout, you can select your country to see shipping options and delivery estimates for your region.
What shipping methods are available?
Choose from Economy, Standard, or Express shipping. We partner with top carriers to ensure reliable delivery and real-time tracking.
Is free shipping offered?
Enjoy free Standard shipping on all orders above USD$75. For orders below that amount, shipping starts at USD$7.99—no hidden fees.
How do I track my order?
Once your order ships, we’ll email you a tracking number. Click the link in the email or visit your order history under the 'My Account' section to see real-time status updates.
Can I change or cancel my order?
Orders can be modified or canceled within 30 minutes of placement. Please email [email protected] with your order number, and we’ll accommodate your request.
What is AuraOfTech’s return policy?
Unopened items may be returned within 30 days for a full refund. If you receive a defective product, contact us within 60 days for a free replacement or refund.
How do I initiate a return?
Log in to your AuraOfTech account, go to 'Orders & Returns', select the item, and click 'Request Return'. Our team will email you a prepaid shipping label.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days and credited to your original payment method.
Is there a warranty on products?
All AuraOfTech products include a 1-year limited warranty covering manufacturer defects. Extended warranties are also available at checkout.
How do I register my product warranty?
After purchase, go to the 'Warranty Registration' page under Support, enter your order number and product serial, and your warranty is activated instantly.
What payment methods are accepted?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. All payments use secure encryption for your protection.
How secure is my personal information?
Your data is protected with industry-standard SSL encryption. We never share personal information with third parties except to fulfill your order or comply with legal obligations.
Do you offer financing or installment plans?
We currently accept PayPal Pay Later in Canada, allowing you to split your purchase into interest-free installments. Select it at checkout if available.
Can I create an account?
Yes! Click 'Sign Up' at the top right of any page to create an account. Benefits include order tracking, faster checkout, and exclusive offers.
Can I checkout as a guest?
Absolutely—you can place orders without registering. However, creating an account makes order management easier and unlocks special promotions.
How do I reset my password?
Click 'Forgot Password' on the login page, enter your email, and follow the secure link we send to reset it.
How can I contact customer support?
Our support team is ready to help! Email us at [email protected] or fill out the form on our Contact Us page for prompt assistance.
What are your customer service hours?
We’re available Monday–Friday, 9 AM–6 PM EST. Emails received after hours are answered next business day.
Does AuraOfTech have physical stores?
AuraOfTech operates exclusively online, allowing us to offer competitive pricing and serve customers globally without geographic barriers.
Where can I find company information?
Learn about our mission, history, and values on the About Us page. We’re proud of our journey and commitment to innovation.
Does AuraOfTech support eco-friendly initiatives?
Yes—we’re committed to sustainability. Many products use recycled materials, and our packaging is 100% recyclable to reduce environmental impact.
Are there bulk or corporate discounts?
For large orders or corporate procurement, email [email protected] with details. We’ll tailor pricing and packages to your needs.
Do you offer gift cards?
Yes—digital gift cards in USD$25, USD$50, and USD$100 are available. They make perfect presents for tech lovers.
Where can I read product reviews?
Customer reviews are displayed on each product page. Honest feedback helps our community make the best choices.
How can I submit feedback or suggestions?
We love hearing from you! Send ideas or feedback to [email protected]—we use your insights to improve our products and services.
Does AuraOfTech have a newsletter?
Yes—subscribe at the bottom of any page to get the latest product launches, exclusive deals, and tech tips delivered to your inbox.
How do I unsubscribe from marketing emails?
Click 'Unsubscribe' at the bottom of any marketing email, or email [email protected] with subject 'Unsubscribe' and we’ll remove you promptly.
Can I sign up for back-in-stock alerts?
On out-of-stock product pages, click 'Notify Me' and enter your email. We’ll alert you the moment it’s available again.
Do you provide product setup guides?
Yes—each product page includes a 'Setup & Support' section with quick-start guides, video tutorials, and troubleshooting tips.
Where can I download firmware updates?
Find firmware and software updates in the 'Support & Downloads' section of each product page to keep your device running smoothly.
Can AuraOfTech products integrate with smart home platforms?
Many of our devices work with Alexa and Google Home. Compatibility details are noted on each product page—look for the platform icons.
What payment security measures do you use?
We use SSL encryption and comply with PCI DSS standards to ensure that all transactions are safe and your payment data is never stored on our servers.
Are there special offers or promotions?
Check the 'Deals' section on our homepage for limited-time discounts, bundle offers, and seasonal promotions. Savings are updated regularly!
Do you offer price matching?
Yes—if you find a lower price from a Canadian retailer on an identical in-stock item, email [email protected] within 7 days and we’ll match it.
What should I do if I receive a damaged product?
Contact [email protected] immediately with photos. We’ll arrange a free replacement or return shipping at no cost to you.
How do I care for my devices?
Refer to the 'Care & Maintenance' section in your product manual. Generally, keep devices clean with a soft cloth and avoid exposure to extreme temperatures or moisture.